The DraftLine SmartSystem has been designed to create a user friendly application that will allow the seamless flow of information between the “Service Manager” and his/her “Technicians”. Information supplied by the Technicians will feed directly to the web-based application. The Service Manager will then have the ability to manipulate this data in various ways by building reports, rerouting technicians, billing customers, tracking maintenance and processing orders. The application framework has been developed based on proper maintenance draft industry protocol standards as set forth within the Brewers Association Draft Beer Quality Manual. Revisions will periodically be made based on user feedback as well as changes in the Draft Industry.